Duncraft Reviews

I am very disappointed to say the least. I am a bird feeder and bought the seed catcher to put below my bird feeders because my feeders are in my planter where new flowers are coming in. I also purchased enough stuff to get free shipping However I ordered everything on 3/22 and I called the company on on 3/31 to ask how much longer will it be before I get my order they said they just sent it out today! I asked why they waited so long and was then informed that they are a small company! They also said they don’t work on the weekend. I said I understand that but if you take away the weekend then that is 8 days you sat on my order without sending it. I said I spent enough to get the free shipping but if I would have know that you sit on an order foe 8 days or longer before shipping then I would have paid for my package to be expedited. I have send that is now growing in my new planter with new bulbs abs I don’t k ow which is a seed weed or my new bulbs growing in. Today is April 2nd abs I am still waiting and the holiday weekend is here so no chance of getting it soon. Very poor service In fact I told her I was thinking of buying a bird house that was it’ll not cheap but no way would I buy from them again! She could care less that I was upset. Separately after reading reviews I hope things come in the way they are described. Very frustrated about hearing we are a small business. When they get their money get up off your Butt and get your package out. Small businesses depend on customer service to survive.

I ordered 2 mealworm feeders directly from Duncraft. They were both labeled as bluebird feeders, saying that bigger birds couldn't get in. Starlings were inside BOTH feeders within a few hours of hanging them up. I decided to keep the smaller of the two feeders to use in summer when starlings aren't around. It cost me $37 to send the larger one back!!! Duncraft doesn't give the option of rating their products directly. I'm done with them!

My husband purchased a bird feeder from Duncraft for me... it was of poor quality and we wanted to return it. Duncraft would not send a postage return label for us to return their POOR quality product. Therefore it cost us $11 + dollars to return it... 1/3 of the cost of the product. If you do not mind receiving poor quality products, and you do not mind incurring addition cost, and poor customer service as well, then buy from them, you won’t be disappointed.

I purchased this company from for 3 years for new feeders and there's nothing stopping them trying destroy the feeders the only they have problem getting food is the squirrels buster feeder but rest of them they destroy and only solution is stop feeding the birds.